Utilizing Feedback

Elicit Feedback¶

Communicate your needs and goals; prepare others to expect elicitation of feedback
Ask for feedback; accept it graciously
Perceive feedback as a potential learning tool, not a criticism or attack
Manifest receptive body language
Be aware of the feelings elicited in you by the feedback, and manage them appropriately
Avoid defensive responses, even if feedback is perceived as inappropriate
Ask for clarification or a specific example
Ask for specific ideas about how the issue can be resolved, problem solve
Use active listening skill: rephrase, paraphrase
Thank the provider whenever appropriate

Present your perceptions, avoid excuses
Focus on issue presented
Try and keep own ego separate from behavior
Keep in mind that all feedback is a reflection of the sender’s mood, perceptions, and personality
Remember that making mistakes is human and that generally the worst mistake is not to learn from one’s mistakes
Reflect on feedback after the interaction; validate it by eliciting feedback or data from other sources when appropriate